Wreck O Mend Auto Body II

• Yang Lu
  
  
  (December 15, 2016, 5:15 pm)

  Marni was easy to work with and always available during business hours. Handled insurance well and the body shop did a great job with the damage. So why not 5 stars? For 95% of the cases out there, this shop will do a great job. I have an Audi Q5 and this car has lights on the bumper. The job was for bumper removal, paint, put back on. When I picked up the car, everything looked great, I paid, jumped into the car, and diagnostics tells me there's a light malfunction. I jump back into the shop to discuss and it was apparent they neither wanted to acknowledge fault ("the techs took the bumper off and put it back on, it should not affect the lights") nor make it right. Remember, they didn't even bring this up with me before I brought it to their attention. Now, I don't blame them for not knowing the fix -- it's an atypical car. But my back lights weren't working (pretty dangerous in the dark, but yes, my car is unique). I took it to the dealer before dusk and they plugged in the appropriate wire in 10m and explained that this is a common error after body shop work. I called Marni back to let her know the outcome and she was apologetic and said she'll make sure her techs will be aware in future situations of this unique wiring harness that needed to be reattached.
  Again, they did a fantastic job on the actual damage, but had some hiccups with my atypical vehicle. I just wished she brought this issue to my attention before my payment so we could have come to a good resolution prior to a potentially unhappy customer situation. No one expects a German vehicle to be an easy fix, but please inform the customer if there are issues as a reasonable person like myself will take care of it. If she had simply said, "We took care of everything physically, but we couldn't figure out the lights issue after we completed. It could be an easy fix at the dealer where they know this vehicle better than we would and if there's a fee, please let us know and we'll make this right." Would have left a raving review.
  As for the reader, these people are good people. Family run and probably made an error in judgment (and probably didn't realize my lights weren't working in the rear at all). They'll do a great job for what they scoped, just ask for the keys before payment and make sure everything is as expected prior to payment. That would be my suggestion to prevent yourself from my predicament.

• Charles Blackwell
  
  
  (July 14, 2016, 3:02 pm)

  Quality work, they handle the insurance well.

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