Xfinity Store by Comcast

State:	Illinois
Address:	14225 S 95th Ave Suite 402, Orland Park, IL 60462
Zip code:	60462
Phone:	(800) 266-2278
Website:	https://www.xfinity.com/local/il/orland-park/14225-s-95th-ave.html

Monday:	11:00 AM – 6:00 PM
Tuesday:	11:00 AM – 6:00 PM
Wednesday:	11:00 AM – 6:00 PM
Thursday:	11:00 AM – 6:00 PM
Friday:	11:00 AM – 6:00 PM
Saturday:	11:00 AM – 6:00 PM
Sunday:	11:00 AM – 5:00 PM

• Steve Depke
  
  
  (February 18, 2020, 3:50 pm)

  Will still give them four stars even though the reason for visit was returning equipment as their prices are too steep for me

• Moses Perez
  
  
  (January 24, 2020, 10:29 pm)

  I was disappointed on the new package I was offered , was really missed lead.....will never get involved with over the phone package's again , salesmen told me I would be keeping the same channel line up , and lied to , I will be looking for better service real soon.....But Brenda was very helpful to my complaints @ the Orland Park, I'll. Store very helpful a great asset to your company....don't lose her ....Moses Perez

• Paul Hardison
  
  
  (January 16, 2020, 10:27 am)

  Last night I visited the Xfinity store after calling and being told the could not help me over the phone. That was discouraging, however, I went into the store. At 7:30 pm on a wednesday, there was no line and someone helped me right away. They figured out why the phone tech couldn't help me, and said the system would update, and I could come back or call in the following day to finish re-packaging my cable service. They gave me a job number and said when I contact them again, they will upgrade my service and reduce my monthly fee by $40.00. I give them 4 stars because they could not take care of everything right then, and are making me do more work to re-package my cable.

• Patti
  
  
  (September 3, 2019, 9:44 am)

  The salesperson in store was great! I tried cancelling my deceased moms cable by phone. She had no contract at all. Had it for many many yrs. Just basic cable! I have never been given such a hard time! They wouldn't cancel until I emailed them a copy of death certificate & filled out about 5 pages of info & sent it back. I told them I don't have a printer! I can not believe they would not cancel !! So I brought the ancient set top boxes in & told salesperson my mom died & I need to cancel. He did NOT need to see death certificate!! Took about 5 minutes for him to cancel it. I told him I'd been trying for 2 months by phone & what they wanted. He said, never call in for customer service!! Said to come directly to store! Wish I'd of known from the start! Absolutely ridiculous to go thru especially when your grieving a loved one! I was able to close credit cards, utility bills, etc by phone w/o death certificates etc. Just 1 phone call. Can not believe Xfinity could be this cruel! Again she was not tied into a contact. To boot, I went out & bought an indoor antenna at Best Buy & get way more channels than she ever had w/ basic cable! I wish I'd of known sooner. She would've had more to watch for yrs b4 her death & would've saved her nearly $40/month.

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