AT&T Store

This AT&T store rocks! My mom’s phone had been hijacked and I needed a new one ASAP. Luis and Kida were so helpful and patient. Luis even took the time to program my mom’s phone with some of her favorite apps! I am coming back to AT&T Progress Ridge for all my phone needs!

Kita was very knowledgeable and friendly! She helped me with everything I needed - even some things on the iPhone I haven't figured out yet. She took her time with me while simultaneously handling other customers as she was working alone (and on her birthday!). Very organized, thorough, and fun to talk to! She really made this a nice experience and if AT&T continues to hire people like her, I will be a customer for life!

I got a message on my phone recently from AT&T that I was eligible for an upgrade. I hop into this neighborhood store to explore my upgrade options. I really had every intention of just upgrading my phone, paying whatever fees were associated with that and being on my way.

The person helping me, Brady - who based on his badge also appeared to be the manager - was super helpful! Unprompted, he looked up various options for different upgrade routes that would make the most sense for me, get me into a new iPhone, and be the most cost effective for me.

In short, not only did I end up getting a new phone, and a new line that I could use as a spare (it was more cost effective to do it that way, by taking advantage of current promotions at the time rather than simply upgrading my phone), but I'm also saving a decent chunk of change on my monthly unlimited plan (which includes now 5 - used to be 4 - lines). Totally unexpected, but a great example of going above and beyond and exceeding expectations.

I walked in expecting to spend a small amount of money and do a routine upgrade; and I walked out with more than what I came in with, no up-front charge to me, and while still saving about $30-40/month going forward on my bill. I've been with AT&T for well over a decade. And it's service like this that will likely keep me around for a decade more.