Enterprise Rent-A-Car

Apparently they are a sister store with Firestone. Came in for some warranty work from Firestone, because it was closer to my home. They got to it quickly and I was soon on my way. All the staff was very friendly.

This was my second trip to this Enterprise location. They are certainly very friendly and efficient in their processes. It was quick to get checked in and on the way as well as have the car returned and finish the transaction. I'll certainly be back!

This is the location that I go to the most. They were quick, efficient and pleasant. They are always low in available car inventory so I advise you to reserve your car weeks ahead.

My fiancé and I scheduled a pick up at 6pm, which is the time Enterprise closes during the week. We arrived there at 5pm and they didn’t have any SUVs available for pickup so we had to wait until 6pm for the last return. It never came, so instead the agent provided us with an upgrade for no extra charge. I was bit upset for waiting but in the end they made sure we were satisfied. Thank you Enterprise for the great customer service. Will be using again for our next trip.

After having to wait a little (considering my appointment and pick-up time), the staff at the Hoover location were able to get me squared away. Major shout out to Sam for valuing my time and how I had to move. One suggestion would definitely be allotting more vehicles to this location when it comes to choice and needs of the consumer. I believe this would also speed the process up of getting clients in and out.

I had made a reservation two weeks ahead of when I needed the vehicle. When I arrived to pick up the car, the agent said they were waiting for the vehicle to be returned as it was due back the previous day. We returned home and waited almost two hours before receiving a call that our requested vehicle was ready. We then had to make a second trip back to the location. We did get the full size SUV that we had reserved and the Tahoe was very nice. Upon return, the branch manager checked us in and apologized for our inconvenience and wanted to know how he could make it right. He ended up giving us a free day which we appreciated. That was a very nice customer service gesture.