Sweet Smiles Modern Orthodontics

The staffs are helpful and friendly , Jaime has helped me many times , he is friendly and gentle he is good in explaining things , if I don’t understand something he is willing to explain it again without any attitude .

Jaime is an excellent and caring individual. He is the reason why I request for both my kids. He is very and I mean very gentle. We ran into issues with others and keep ending up requesting for Jaime. We would not be coming back if it wasn’t for Jaime.

They were very friendly and did a great job handling the kids so they weren't scared and the kids loved ask the goodies they received!

Strengths:
I have been skeptical of a lot of orthodontics locations, but this place has been a very good experience. From the orthodontist Dr. Hideki Ikeda to the very caring employee Jaime Colin, everyone will ensure you are well taken care of. Dr. Ikeda is likely the best orthodontist provider at this location and if you like him and want him to be your attending dentist, you can request that with the front desk. If preferred, you are even able to request your assistant/other staff members who will always try to be the one who takes care of you before the orthodontist sees you.

As a provider myself, I respect that Dr. Ikeda always has valuable information to share, stays within his scope of practice, and does not overstep the boundaries like many other providers out there. All questions are always welcomed to be asked at any time. There is even room for some casual discussions if time allows. Unlike other dental/ortho offices that gladly take your money and then try to do their work without giving you periodic updates after each appointment, Dr. Ikeda is very OCD and a perfectionist which reflect very well on your treatment plan and progress.

Jaime Colin is the one individual who has always tried to keep my spirits up and acted like a friend to me. He has a very nice personality and will keep a conversation going if needed. It is very rare to find this behavior at any healthcare provider's offices because the other provider offices place a larger emphasis on profits rather than customer satisfaction and customer relationship management.

Weaknesses:
Although the online appointment system could be improved a bit so that patients don't drive over 30 minutes away to find out the office is closed, this is a small detail for the amount of care you will get here. I suspect that it was just a minor detail that the unexpected pandemic had forced the office to close abruptly without allowing the online appointment system to catch up quickly enough.

Opportunities:
Some employees are not as polite and will try to pressure you into filling out reviews before the treatment is even done. I do not believe in this type of behavior and perhaps these employees should be retrained so that they can understand how important customer relationship management should be. Some other employees are very reserved and this may lead to some odd silences in between procedures such as X-rays or pictures. Perhaps this could be a bit of notice to those employees.

Even though there are some weaknesses as described above, they do not warrant a loss of a star from the review. Every business/organization will never be perfect, but it is up to the employees who act in the company's best interests to set an example for other employees.

The staff is really great. Dr. Ikeda and his team are super friendly and they’ll really take the time to get to know you. They’re super gentle and always explain what they’re doing. I highly recommend them for orthodontics!