Oakland Collision Center

Oakland Collision Center made getting (self-paid) repairs for my car after a collision extremely seamless and pleasant. Carlos Ortiz was incredibly efficient and professional: I emailed him pictures and he sent over a descriptive, comprehensive quote. He was honest and incredibly helpful, and when I asked if I could pick the partial repairs I wanted to save money, he was understanding and did not pressure me to get all the repairs done (unlike a different collision center I went to). I wanted to buy the parts myself (to save money), and he was reasonable in being willing to work with that and gave me the part numbers I needed. He answered all my questions with honesty, helpfulness, and respect. He also offered the best prices for labor I could find and discounts for paying out of pocket. Upon getting the repairs I needed, the repairs and paint job looked perfect, and the quote was accurate and he did not try to charge me more than what was signed. Furthermore, when it turned out a window applicator needed to be replaced after the job was done, he offered to do it for free (I only had to get the part). Great customer experience, 10/10 would recommend!

Carlos is great to work with. My vehicle looks great, and I am completely happy with this transaction.

Mike

They were professional and informed took my needs to fix my range rover back to it's looks that I love. They wash it vacuum the in side. Thank you Oakland Collision Center

Great people... Very reasonable and understandable with the economy being what it is. I will recommend them to everyone... The prices are great

I was in an accident the Friday after Thanksgiving. We live in So Cal, so finding them the next morning was great. I called the number, the owner (Carlos) answered while on vacation out of state. Although the shop was closed, his brother opened up for us, inspected the car and was EXTREMELY helpful. I was still shaken from the ordeal, and was given such professional, caring service.
Sadly, our auto insurance wanted our car towed down to us, so we had to cancel our service with them on Monday evening. They had already prepared an estimate and were incredibly kind and understanding throughout. If our insurance didn’t advise us to have vehicle moved closer to home, I would have confidently and assuredly moved forward with them. After all, they showed nothing but excellence in dealing with our holiday crisis.
The shop is clean, safe and secure. I would recommend them to anyone based on our interaction and the quick response and extra miles they went for us.