Alan Webb Chevrolet

My service experience was very satisfying. The service manager was both courteous and knowledgeable. My Volt has been very reliable so this was the first time something "big" happened. It turned out to me a small issue and I got a lot of scheduled maintenance completed too.

Came in to take a look at the Chevy Bolt EV, Bob got us educated on the car and off for a test drive. The deal was good, the car was excellent, but ultimately we didn't move forward for various reasons (making a switch to EV is a big step for us, but one we probably will make in the near future). Bob was super cool and low-pressure. Wouldn't hesitate to come back when we are ready to purchase.

Came in because I needed new keys for my truck due to my kid throwing them away. Despite a busy service team they got us in quickly and solved our issue in just an hour or two. The staff was super friendly and made the whole situation better than it would have otherwise been.

While there we looked around and we spoke with Bob about the needs for our family. He showed us what we had in mind, let us take it for a spin. We didn't fall in love that day but Bob told us he'd have some new inventory soon and he'd call us. He did and we brought the family but found that what we were thinking wasn't gonna work for us. Bob again was understanding and didn't seem inconvenienced and told us he'd keep us in mind if anything else came in. Honestly with current used stock I wasn't expecting much, but about a week later Bob called again. They had a Suburban come and thought we should come see it. We did and while the one he called about we passed on, we did find another that we were happy to take off of their hands.

Throughout the whole experience, I always felt listened to, enjoyed talking with everyone from the team there, especially Bob, and never felt pressured to buy today on the spot. I also will add that while we upsold ourselves, no one at this dealership ever made me feel pressured to spend more than I was comfortable with. I left feeling good about my purchase and my overall experience with Alan Webb Chevy.

from the moment i walked in, it was a very friendly environment