Embroidery & More of Rockwall Texas

I planned on using the TS card promotion for Black Friday purchases. I tried to purchase a safe on line to take advantage of a safe Black Friday price and delivery promotion but there was an issue with my card. I went to the Springtown store and tried to use my account info. but it could not be found. The store manager working at the time called customer service and tried to resolve this issue for an hour. No Luck. The store was sold out of the safe but I was given a raincheck by the store to honor the Black Friday sale price. Turns out it was the credit card banks fault for entering my info. incorrectly.
A few days had passed by the time this issue was resolved. So I was not able to take advantage of the cards Promotional rate and Black Friday sale price with delivery. I still had a raincheck so I called a third party safe delivery company but the fee was almost as much as the safe. A few days later the store Manager contacted me and offered to deliver the safe herself to make the whole shopping experience right. The staff at this location went above and beyond to assist me from the beginning. They could have said sorry not my problem but it’s this type of customer service that makes a difference in where I choose to purchase supplies.

Got great service from the store clerks. I had placed an online order, and it had somehow been transferred to a different location. Not only did the clerk go find my product in the back receiving area, she also cancelled the order at the other store. Great job 😁

Very quick turn around and quality work! We will use them again.

Excellent! Great customer service and Family/Friendly atmosphere!

I've used Sharon for my silkscreen printing and embroidery clothing for a couple of years now. I can't say enough nice things about her and her shop. She is super nice and the quality of her product is second to none! A+++++++++

Always does great work on my scrubs

Picked up my shirts for an event Saturday! Thank you for helping us out!!