Public Storage

Had a wonderful experience here! My mom went through a tough time and needed a storage right away. She's disabled and needed a floor unit, Darcy helped us son much! She was very caring and talked with mom so nicely, she could tell my mom was having some problems and not knowledgeable about getting a storage! Highly recommend this place just for the customer service and care shown by Darcy!
We visited store #29180 in castro valley on Grove Way.

Darcy is wonderful and very helpful. She is super nice and has great customer service, she calls for my reminders and is always so friendly. Highly recommend this public storage it’s clean and we’ll maintained.

The old lady owner calls me almost a WEEK from when I moved out asking for payment. The lock and key were kept in the storage. NO ONE contacted me after I scheduled my move-out and scheduled a confirmation until a week later. The number listed for the move-out goes straight to voicemail and no one has returned my calls. Now they're asking me to pay since there is a lock on the door.

Please do yourself a favor and do not use this facility. This is a poorly run business.

Update: I was contacted by HQ regarding the above issue. They said that I should have been contacted within 2 days and promptly resolved the issue (beyond my expectations) by refunding me for not only the week I was overcharged, but for the entire month. I wish I didn't have to go through this debacle at all, but I appreciate this resolution. I am still a Public Storage customer, but at a different location.

Very good service. Thank you!

I found Darcy and crew to be very polite and accomodating. We had intially booked a storage that did not meet our needs, Darcy worked with us to find the right storage unit and got us situated with in 20 minutes.