Tractor Supply Co.

Dear Tractor supply,
Tonight my wife and I arrived after
Your “Union Cross” location had closed..
We were only about 10 minutes past closing but you were closed none the less...
We were about to leave when we were called out to by a young man named Addison...
Forgive me if I’ve spelled his name incorrectly...
Addison told us he was already waiting on someone who had called to get dog food last minute and he was WAITING so that persons dog didn’t go hungry!!!! 🙏
he thought we were that person.. ❤️
We told him that we weren’t and told him we only needed a tractor deck belt and it was ok we could return another day....
Addison invited us in WARMLY and showed us directly to the location where we found the correct belt, in less than 10 minutes we were out and finished...
In my humble opinion, ADDISON is EXACTLY what America needs more of.. His dedication to service of not only customers but his own obvious standards to life is AMAZING...
TRACTOR SUPPLY, you’ve hit a GRAND SLAM in hiring this young man... I haven’t experienced this level of customer service EVER in my life... I truly look forward to future interactions with him and his crew....
Thank you again!!!
Sincerely,
Deacon

I'm an old Veteran and it takes a lot to impress, but today I have a renewed faith in humanity! I purchased a 3 point last season tractor implement at one of their stores and had some issues with it. I spent my day traveling to multiple stores in surrounding areas to get the parts that were in stock as I wasn't willing to wait for them to pull them into local store . My second stop was in Kernersville NC to pick up 2 parts and they were pulled and ready for me when I arrived. I dealt with Addison and as I told him my woes and that my next stop was Madison NC for the last part he went way above and beyond to make things right, I was floored. then as I arrived at Madison NC store I asked for my part at the front desk and was greeted by Kathleen and was told that Addison had called and taken care of this for me. Wow is all I have to say. Service your Grand pappy would be proud of!

Now that it's fully up and running, it's pretty decently stocked. so far I've had nothing but good experiences with all of the sales team. Friendly service and always great products. You just glad I have one closer to home now.