Harris Lesley B

APS representative (William) was extremely professional and responsive to my request. He conducted the inspection on time and was articulate in answering all my questions about the follow-on services.

We got excellent service, and got an excellent technician , Jason Williams, who is extremely knowledgeable about all the sump pump system and the encapsulation system that had previously been done in this home. He did a thorough inspection of all the systems and took the extra time over the weekend ( he was off work ) to do a written report of his findings. He even took follow-up phone calls with much patience & great, helpful attitude. So much appreciated! Jason was very timely & communicated very well with us! The APS company was great in responding, pricing and has impressive employees.
We had recently dealt with another Foundation company. The experience in trying to set up an inspection was amazingly difficult, so we called APS. It's because of that other Foundation company experience that we think its important to send a " pat on the back" for a great employee, Jason, as well as a professionally run company! Great job!

This company was selected by closing agents. They were paid July 2021 at the closing table. They came out for treatment and told me there would be another charge. They returned and indicated no more issues. I receive a bill from them for 350 and by text message and email from Darlene. When I inquired about the invoice was told months ago someone would contact me. No one contacted me but they continue to email me bills and call my phone and hang up trying to get me to pay for services that were paid at closing.
I have called and have email proof of my requests of asking them to contact me. They will not return my calls and talk with me about the bills and amount they trying to say I owe them. When I told them I was going to remove my service; Darlene threaded they was going to remove their stations from the property. This company is unprofessional and I do not recommend them.
I paid them for this upcoming year and will be consulting with Attorney.
Do not use this company. They are not practicing good customer service a scam. I have proof of all documentation.

The finally contacted me and rectified the issue.