Trisha Contarino

My experience at T Mobil today was a pleasant one.
I was helped by Jake and Luke who displayed patience, expertise and courtesy in taking care of me in a most respectful way.

My experience with this store was excellent. All of the staff were extremely friendly and helpful; in person and on the phone. Jake was able to help me figure out what to do with migrating to T-Mobile from Sprint once I changed our business account to a personal account. Finally, we were able to purchase new cell phones. Jake was very professional and knowledgeable from my first visit to the store, to my most recent visit. Thanks!!

I recently lost my iPhone while getting out of my car in Royal Oak. The following day, I went into the store at 15 and Orchard Lake to explore my options. My experience in that store, was high pressure and uncomfortable. After being given information that directly contradicted what I had heard from an online representative earlier in the day, I walked out of the store without completing any purchase. I then walked in to this store on 14 mile Road in Commerce Township. Tanjil greeted me with professionalism and kindness. I explained to him that I had lost my phone and needed to replace it. He explained my options thoroughly and also made suggestions to further enhance the security of my lost phone. He also explained the return policy should I be fortunate enough to find the phone I had lost. He then gave me some suggestions to improve my service and potentially lower my monthly costs. The manner in which I was treated by the three staff members in the store was a great example of how I would want my employees to treat customers. As luck would have it, the lost phone feature on my iPhone worked flawlessly. A good Samaritan found my phone, charged it up, and saw the lost phone message asking to please call my wife’s cell phone if this was found. After being reunited with my lost phone, I went back to this store, to return the new phone I had purchased the day prior. I was pleasantly greeted by Melvin. He patiently listened to my story, processed my refund, and was exceptionally pleasant during the process. He then restored service back to my recovered phone and asked me if he could assist in any other way. I offer my warm thank you to the entire team in this location. It is my new go to for all future interactions with T-Mobile.

Yesterday, I financed a iPhone 13 Pro Max and iPhone 13 and throughout the whole process they were incredibly helpful and friendly. There were a few issues along the way and they handled them efficiently. Highly recommend coming to this store if you plan on purchasing a new phone.

We have been Sprint customers for 20+ years. We seriously avoided the process of merging over to T-Mobile because we just didn’t relish what could have been an arduous task. However thanks to Tanjil the migration was smooth and we left the store satisfied due to his professionalism.