Budget Rent A Car of Las Vegas

As a Rapid Rewards member I was able to go directly to my car, which is much faster. The prices in Las Vegas at other car rental companies was almost $70 higher. The car was clean and had a large trunk that easily held my golf clubs, and it was just a full size! The staff, at the exit gate, was very friendly and got me out quickly. For almost 40 years I have rented from Budget almost exclusively and continue to be impressed with their service wherever I travel.

I had a reservation at Hertz, made two weeks prior to the date I was planning to pick up the vehicle, but when I arrived they didn't have anything for me. It nearly ruined my vacation, but fortunately I was able to book through Budget on the phone right there from the Hertz office. The phone representative was extremely helpful and made sure I was able to get the best deal. When I arrived to pick up the car it was an extremely smooth and easy process. The person at the counter was knowledgeable and reasonable, and we were on our way very quickly with a lovely car to drive. You completely saved my vacation. I couldn't be more pleased with the services and customer service I recieved. It made me want to plan another trip just so I can have another experience renting with Budget. I'm not exaggerating. Thank you so much for saving my day/week.

We were very pleased with the customer service. The line was long in Vegas but it went quickly and they were very efficient. We had a brand new Ford Explorer which was awesome. It was very easy to get the car and return it! Do be prepared that in Vegas you take a shuttle for ALL car rentals but it was extremely easy and organized.

My experience was fine until I needed to extend the rental. I had to go back to the airport the person in the booth told me someone would be there when I returned the car. Well when I returned the car the only person there was the guy that check the car in. No one was in the booth and No one was at the counter. I was trying to pay with 2 different cards so that I didn't get charged for going over the limit. I never got anything showing I return the car, matter of fact the guy doing the check in said someone would call me. I took a flight, made it home waited a day still no one contact me from Budget. So I call to see what I could do about the payment. The rep on the phone says they found that the car wasn't checked in correctly and that someone would be contacting me. Well no one contacted me they charged my card sending me over the limit. By the way it would have been a lot easier if I could have went to a Budget here in Chicago to make the payment. Not to mention that asking for insurance they gave me the on that cover the car and not liability