Westerra Credit Union

Lonnie Burkholder was a pleasure to work with and to talk to. He was very professional and smoothed out all of the bumps along the way. He was awesome at keeping in touch and kept me informed about how things were going throughout the entire process.I initially went to that company that was holding my mortgage at the time and there was just no comparison to the top-notch service that I received from Westerra.

Lonnie's title is 'Loan Officer' but I would say he, and the whole team, went beyond his title and looked out for me. Lonnie believed my loan should be approved and when i thought it hopeless bean counting he encouraged me and pressed on until we found a way to make it happen. Honest, trustworthy, good communicator, great guy. Right on Lonnie.

Lonnie was very knowledgeable and responsive, even when I constantly peppered him with questions :). He was very willing to explain things in detail and provide me with options. He was very solution-oriented along the way and really pushed to get my loan processed quickly - which was a feat given the current refinancing volumes due to COVID-19. He's a strong advocate and truly an expert in his field. I very highly recommend working with Lonnie.

We couldn’t be more pleased with our experience with Westerra Credit Union and our loan officer Lonnie. His knowledge and vast experience in the financial/ mortgage industry were crucial to making this happen, especially since we are small business owners. They were able to close on our refinance much sooner than we originally thought. In every single way they went above and beyond expectations.