Kingston Brass Inc.

Great CS! Li Anne’s follow up was outstanding, she helpd me figure out how to adapt a Kingston faucet to my RO system and even sent me a link to the part I needed on Amazon. Thank you❤️

I had a question about my new Kingston faucet so i called the Kingston helpline. My call was promptly answered by Li Anne Riley. She listened to me and I did not have to tell her anything more than once. After several minutes she escalated my inquiry to the technical representative, who was also extremely helpful and gave me the information I needed. When we made our purchase my wife and I were not sure about Kingston because it is not a well known brand. After dealing with Li Anne I recommend Kingston highly. In a world where quality is similar among brands, customer service makes all the difference. Thank you, Li Anne, for your ability to listen and your assistance!

I own Kingston faucets and over time my kitchen faucet started leaking. I called to get help with parts and Michele from there customer service helped me. She was Awesome! She went above and beyond to help me get the parts I needed to fix my leak. I will be a Kingston customer for life!

We contacted Kingston Brass while searching for a stem for our vintage-style sink tap. Although ours was not a Kingston product, we exchanged several emails and they sent links to help us identify a source and manufacturer of the part we need. Wonderful customer service -- even though we weren't even a "real" customer! Many thanks ;^)

We bought the EDWARDIAN 20-INCH CONSOLE SINK WITH BRASS LEGS and it is gorgeous. But more importantly, Kingston Brass customer service is incredible! Michele worked with me to get the sink and legs even when I thought the legs were out of stock. She helped me find the right product at the best price, then followed up several times to make sure it was shipped and arrived in good condition. She was also just a pleasure to deal with - so friendly and personable and incredibly knowledgeable. I'd recommend this company - but particularly Michele - to anyone.