Rite Aid

This Rite Aid deserves huge recognition for customer service,friendliness and pharmacy staff!!! Above and beyond compared to all other Rite Aid stores in my experience. Peoe are quick to comment a negative experience and slow to give credit where due. Thank you Rite Aid West Goshen!!!

I went to KMart and happened to have my prescription with me, and saw a little Rite Aid right there. I thought I might as well fill it while I shop, and I'm glad I did. The staff were friendly and very helpful. I used to work at CVS and quit, so I can tell you that the problems the other users speak about are common but at the same time maybe not 100 percent accurate. Doctors of course say that they will fax or call over a prescription, but that's not always the case. Seriously, pharmacies can only run by filling scripts, but the doctor doesn't necessarily "gain" from sending it over. I'm not saying Drs don't care, but trust me, its way more common for the Doctor to take their sweet time sending than for the pharmacy to just not fill it at all. Just because you hear the fax machine go off, how do you know its your script? I was a pharmacy tech for close to 4 years, and although the pharmacy usually recieves a bulk of the criticism, I wrote down every issue and figured where to put the blame. Almost 70 percent of the time, the problem was the Doctor not calling it in, or prescribing wrongly. Over 20 percent of the time was the insurance problem. The rest were pharmacy mistakes. There were a couple instances of pharmacies taking their time to do prescriptions, but in general its usually not the case. They do prescriptions ASAP usually. Its so funny that people go to a Pharmacy and won't wait 10 minutes for their medicine, but will go to a Doctor's office and wait close to an hour just to have nurses do the work and the Doctor to look at a chart and say you're healthy. Don't you think filling prescriptions should take a little time as well? Unfortunately, despite going through identical schooling and having their doctorates degree, Pharmacists don't get the same respect as Physicians.

All of this may not be related or applicable to this particular pharmacy, because again, I've only been there once, but people for some reason are completely impatient with pharmacists as opposed to the patience they show their physician. I really can't judge their kindness because I don't know how they are on a normal basis, they were very kind and helpful the one time I was there, but if someone was there 5 times they obviously have a better sample size.

My one criticism is that the store seems a little dull and dirty. There are a ton of Rite Aids in the area, and all the others are bigger and better looking. This one is in an unattractive location. Just a thought, but do we really need 15 Rite Aids in West Chester when theres only 1 CVS and 1 Walgreens in the same area? But as far as the customer service, I only have good things to say about their staff