Mercedes-Benz by Brooks

I am so pleased with the Repair job on my 2021 MBZ performed by Mercedes Benz Collision Repair by Brooks. I was kept well informed throughout the duration of time my car was being worked on. This turned out to be a constant battle with Allstate Insurance (the Insurance Co of the person who rear ended me) but the care of my car was in the hands of Rhett Smith, who was a pleasure to work with, he was professional, an expert in the field, he was always up front and honest, he made himself available and kept me informed on the progress of my car and I had full confidence that my car was going to be as beautiful as the day I bought it. When I picked up my car, Rhett went over all of the details of the repairs and costs. I am grateful for his commitment and the work that was done to bring my car back to perfection.

My car was involved in a hit and run. My BMW paint color is very rare. I brought my car to Brooks because I know they could match the paint, plus they are the best in town. They did a great job. I will only bring my cars to Brooks. They do high quality work and have great customer service.

The experience was very good the shop amazing work they did on my 2019 ford mustang after it was rear ended while parked looks like it never happened. The very nice lady in the front office name Shelly the best she would never have me waiting on the phone or waiting room and if she did she would accommodate me with a drink or a snack. Ret the personal in charge of my claim very good helpful real knows how to talk to insurance didn’t have to do anything with them he took care of it all. Only one thing this shop could improve would be communication with the customer my car was In the shop for a month I was rarely contacted I had to call first ,but could’ve been also because the shop was very backed up with cars! But Amazing job the team at brooks definitely would recommend it!

Everyone was very kind and professional. From the time you entered the building until the time that you left, you felt like you were there only customer that they were taking care of despite seeing all of the cars that they were servicing. Percy was very knowledgeable with regards to car repairs. He knew exactly what I wanted done without me having to say anything. The repairs were done in a timely manner. I have nothing but good things to say about “Collision repair by brooks”. If you want quality work done on your car and you wanted to be treated fairly and with respect, call Collin repair by brooks

Percy Gonzales managed the job to repair my 2019 Mustang GT. This car is my pride and joy and Percy treated the job accordingly. My car is now back to its original condition. The quality of workmanship is absolute perfection. I was always informed as the work progressed. I HIGHLY recommend Mercedes-Benz by Brooks!