Cincinnati Vital Records

I had to get a new copy of my birth certificate and I was honestly dreading my visit. I pictured a DMV-type hellscape and had set some time aside just in case.

Well turns out I was way off the mark. The staff here is friendly and helpful, which was needed for me because it's a big building (enter in the back in my case). The kiosk system to order documents and then hop across the hall for the document itself is great. Easy peasy.

I was in and out in 10 or so minutes, give or take. Well-oiled machine here and friendly folks to help you get where you want to be.

I had to get a birth certificate for my son who was born at home, and I'd been having a terrible time with many roadblocks for the past month from various health institutions. At the vital records dept, the security guard /concierge/ escort and the woman in the private room who deals with all the paperwork helped to make this happen. The concierge (?? not really sure what his job title is) was so kind to me that he even put extra coins in my parking meter so that it didn't expire while I was waiting. He escorted me to/from the entrance I parked by. The woman who helped me get the birth certificate really worked hard to make this happen. Some of my paperwork wasn't completely right on a small technicality, so it wasn't going to happen but they made it happen. It's nice to see that city government agencies can actually provide great service at times, when typically at other agencies the experience has not been this good for me. These people truly saved my a** as I really really needed that birth certificate. Thank you to Cincinnati Vital Records! I hope that other people will also receive service that is this good.

Extremely efficient and curteous.
I had to go downtown for my children's birth certificates and thought it would take forever. After my time at the kiosk (not long at all), I had to wait approximately 10 minutes with a half full waiting room.
Wonderful business exeperince.