Alberto's Fine Jewelry

These guys run a really good business. Very helpful, honest and forthright. I purchased a 50 year old used Rolex from them. About 2 months after purchasing, it stopped keeping time. After all, it is 50 years old and a used product. So, I went back, expecting them to service it and charge me for a service, which would have been fine by me. It is like a used car, if you drive it away, and it works, it is then on the purchaser - from a legal standpoint. Well, they did service it, and then they told me it was for "no charge" because they "stand by what they sell." It now works perfect. I should also mention that when I was making the purchase, Alberto happily opened up the watch and provided me use of his loop to match the serial numbers. My experience with them is that they are good jewelers. I think some of the less than stelar reviews may be a result of cultural misunderstanding where language is possibly misinterpreted as the owners do not speak English as their first language. I understand them as my wife is from a similar culture.... that said, they are really good guys and have very much earned my business on a go forward.

Amazing customer service and craftsmanship. I brought my engagement ring in as the setting was wobbly. The man at the counter asked if I had purchased from them and I answered honestly that it had not been purchased from them. He took my ring into the back (where I could still see him through the window) he tightened the setting and polished the ring. When he came back to me I asked him how much and he just smiled and told me to have a nice day! I tried to tip him and leave money but he would not accept it. He was amazingly sweet and I would definitely go back there to spend my money because of his amazing customer care.