ACE Rent A Car

After another company canceled my reservation 18 hrs before pickup (after paying for/reserving a month in advance!) I scrambled to find a car for the day after Christmas! Was ecstatic to see Ace prices were great and they had a car available!!!! The line was a little wait but employees were so nice and friendly! I was given a beautiful green Charger 🥰 and everything went smooth! As someone who travels to LA at least 3 times a year, this will be my go to rental car place!!! Thank you Don and Jr!!!

I picked up my rental 2 days ago for a 4-day rental. It went super smooth and had Great Customer Service provided by Rodolfo. He made the process super smooth and easy! Thank You Again! They have several vans that do the airport shuttle service, Quick and easy. They also have a greeter at the entrance that checks some of your documents and reminds you what’s standard at any car rental place (they will set a hold on your card for incidentals/tolls, etc., that’s the standard everywhere! Don’t act surprised). Also, if you are not planning on buying the insurance they offer, then be ready to provide your own (Yes, you need insurance when you rent any car!). If you have it ready, it’ll make it easier on you and on them, everything will be faster. When you arrive, expect a line, but they have several agents working to help out, they even have additional agents via an iPad, which makes the line go faster.
Overall, Highly Recommended!!!

Unbelievable experience!! Our new friend Don went above and beyond to make our first experience in LA an amazing one!! He has tons of knowledge in customer service, great food recommendations and he definitely hooked us up! He made us feel very welcomed and gave us a car rental experience that we will never forget! Ace has a great team working there so if you need a vehicle to rent while in LA, go see our buddy Don at Ace, he’ll definitely go the extra mile for you!

4 day rental did the job. Arrived around 1pm Sunday afternoon. 20 min check In wait time via 2 Remote IPad agents and 1 in person agent.
Ivan was detailed and polite through the 10 minute process
Check out Was really quick and easy. Pulled up and out within 10min.
Phil B confirmed all aspects of the van (same fuel and no damages) along with our personal belongings. We did Leave a case of bottled water for staff. Helped carry out luggage to Free shuttle back to airport. Will be back.