Waverly Place

Lived here for almost two years, 2021-22. The management team when I first moved in, with the exception of the maintenance staff, were awful - rude and generally useless. Following a sewage back up and consequent flood in my apartment due to lack of sewer maintenance (a problem they were already aware of due to neighbours having had the same issue before my arrival), I was left very much out of pocket and even though a basic clean up was carried out by the property managers, I lost personal items and had to pay for expensive hotels during a peak time of year. The response was "That's why you have insurance" and I was handed a paltry sum towards the hotel stay that didn't even cover a quarter of my expenses.
This previous management is why the property still has such terrible review ratings.
The old management vanished under vague circumstances at the beginning of 2022 and the change was incredible. The new property managers live on site and have implemented many changes in the few months since taking over - new windows throughout, better laundry facilities, lobby refurbishments and litter is picked up every day. They are cheery and polite and extremely helpful and I can't praise their attitude enough. Maintenance issues are generally attended to on the same day (often within an hour) and the property is well looked after.
My only gripe and the reason I am giving 4/5 stars is that as of my vacating my apartment at the end of December 2022, the sewer issue that caused me so many problems in September 2021, and left me in fear of leaving my apartment for long periods, had still not been resolved.

Honestly been here for 14 yrs and it was horrible until the recent management changes. Old management - ignorant, lazy , rude , non caring about residents or property for that matter. New management - caring, cheerful, approachable and hardworking and caring such a stark contrast. Sooo welcoming

Been living at this apartment for about a year now; and the previous managers were horrible and racist. When complaints were filed it was never attended to accordingly. But since they’ve been gone, the new management and team is honestly perfect (so far anyway) very sweet, they clean the halls and apartment. And they’re so efficient, that they’ll come the same day just to fix the basic things. Definitely recommend these apartments.