Encompass Supply Chain Solutions, LLC

I was transferred to Encompass by LG automated system. The first person I got was a jerk, but then I called back and got Tracy Hagans. Man o man, she searched high and low for my obscure part, she even mentioned what I was after, but I didn't listen. She stayed with me until we actually circled back to what she had originally mentioned, and the deal was done. The entire time she was patient and helpful and concerned and warm. What terrific service. She gives a very bad rep to bad customer service. Thanks Tracy!

The wait was a bit long, but the support was excellent! I purchased the same part twice by mistake and wanted to return one. The second part was already in transit, so it could not be stopped. As soon as it arrived at our house, I reached out to Encompass about returning it. Ivette answered the phone, and she excelled at helping me. We have purchased other items from Encompass, so it took some time to determine what invoice represented the part to return. As soon as we decided on the correct invoice, completing the return process was quick and smooth.
Ivette, thank you for your help, and feel free to pass this on to your manager!

Thanks again,
Neil

Update, PartsTown replied and acknowledged the shipping issue. I revised their rating to 4 out of 5. Wish they would have acknowledged my support need without waiting for poor review.

I needed the item delivered next day. I paid $30 to have the part delivered next day. I then called to confirm it would ship same day. The customer service rep said it would ship the same day. It did not and I emailed to inform the company I paid $30 for next day delivery and I received no response.