Psychiatric Services of Southern Illinois

This review is to be hopefully helpful to not only new, current, and future patients but also the office in general too. On the day before your appointment proactively call the office because they will show you no mercy in canceling your appointment if you don't respond to their phone call.

For some reason my brain decided not to make this connection. Anyhow just calling proactively solves the issue and makes it so you don't have to worry about missing the phone call from the office and have to wait an additional 2+ months for another appointment.

This goes for the office too. I know your process seems simple but I can't recall many offices that operate that if you don't call back the day before then your appointment gets canceled. I think it would be helpful to say "You don't have to wait to get a call from us. Just call us the day before and tell us you'd still like your appointment for the next day." Could save you a lot of work calling each person if your patients proactively call you

I was a client here at the Psychiatric Services of Southern Illinois from 2017 to 2019. I started seeing Ms. Kelsey Quade and Dr. Jeffrey Chalfant during my time here. I have been seen at two other locations in another state and felt that I received mediocre treatment at those locations. Needless to say I felt that those locations I worsened rather than improved while seeking treatment there.

Upon moving to Belleville, IL and becoming a client at Psychiatric Services, I started to have noticeable and significant improvement in my mental and physical health after a couple months; A first for me.

Dr. Chalfant does a excellent job at listening to the needs and concerns of the client and sees you faster than the average Dr. would, in my experience. I came to trust him completely guiding my care plan.

As for therapy, I would highly recommend Ms. Kelsey Quade. She is a excellent listener and life coach who excels at making you think outside the box, even when at times its difficult to do so during treatment.

The reception staff was excellent from my experience. I never had any issues and they always promptly got back to me either same day or next day if I needed scheduling or to pass information to the Dr.

Unfortunately I had to move to another state, and am sad to lose such excellent support from the Dr. Chalfant, Ms. Quade, and the staff. To anyone needing their services or considering their services, I would highly recommend giving them your time to address your health care needs.

The office staff has always been very caring and compassionate. Scheduling is all most always on time. You don't have to sit and wait very long. Dr. Chalfant is very efficient and very caring. It's easy to be comfortable in the office. Thank you for all you do for me.