Bestmade Docks

For anyone about to invest in a residential dock let me say one word about Bestmade Docks, WOW. Don't spend another minute overthinking or worrying is this going to be worth the time and money, the answer is yes it is!
We just received and installed our Tip in Cottage Docks and are absolutely pleased with the product as well as the amazing team of people behind it. Joe and Sam operate the business with real integrity and constant communication to insure every detail is attended to. This may be a small business but it functions like it's a Fortune 100 only maybe better.
Their website is a pleasure to navigate and it's loaded with real world useful information, not just a lot of sales bloat. The dock builder app is simple and intuitive and provides instant pricing as you build up your model allowing you to see how customization affects the price. I was able to take a copy of the model and submit it to our local Harbormaster as part of the permitting process. The videos are well done and to the point, showing lots of useful information in a manner everyone can appreciate. There are PDF's of User Manuals and more so you can read up ahead of time so there are no surprises when it comes time to assemble your dock. Even the invoicing and billing are easy to navigate. and when they say everything is included it really is!
The products are intelligently designed and extremely well made using high grade materials, tooling and fixturing to provide strong, lightweight frames with excellent welds and nice attention to details. As a retired engineer/machinist I know what to look for in fabricated structures and the quality and design really are top shelf. Even the small parts, hardware and the like, are all pre-packaged in resealable plastic bags with a descriptive card included so you know exactly how many there are and what they're for. No guessing what part goes where. All in the details.
We were really amazed when Sam emailed and said that if we felt that we were ready to complete the order and checkout that afternoon they would add our docks to a load already heading our direction the next morning. Our docks were delivered the very next day exactly where we requested. It's all in the timing but who could complain! I had some free time so I pre built the docks that afternoon. The next morning my wife and I started putting sections in the water and leveling each one following the instructions. Because I had preset the legs onshore to the depths measured in advance I only had to make some slight adjustments of less than an inch on the legs to get the docks perfectly level in the water. Once they were adjusted and locked into position we started laying down the decking just like in the videos. Adding the deck clips and post caps only took a few moments more.
Everything went as smoothly as you could imagine and in 45 minutes from when the first dock splashed in the water we were done with everything and looking at our new boat dock and laughing how amazingly easy it was compared to our old docks and how sturdy they feel underfoot. Sometime in the future I'll trim the leg posts to be uniform in height above the deck, no rush.
Most important is the team of people that make all this possible. I can not say enough good things about the human side of Bestmade. From start to finish there was a constant flow of communication, questions were answered quickly and never did I feel I was anything but the most important customer ever. Joe and his team really get it, the customer is the reason they are in business and they work really hard to make sure you, the customer, know it.
Even the follow up communications after delivery was that nice touch that says we're always here if you need us for anything, just call.
In this new age of shortages and rising costs it has become very frustrating getting even simple things done in a timely way, Joe and his team continue to work hard to provide the quality, value and service we all thought had vanished for good.
They really deserve this five star review.

Joe and his crew at Bestmade Docks work on us to design a dock system to meet our needs. Then they fabricated and delivered a quality, custom USA made product at a very reasonable price to use by our swim spa. The use the highest quality materials. Bestmade Docks provide ALL PARTS necessary to assemble your dock system, unlike other companies which price out all the components, including items like nuts and bolts, separately. We couldn't be happier with the end result.

This is the highest quality aluminum dock you can buy. Every element from the design to the materials to the welding is top quality. Also, the support you will receive if you need to ask questions is first rate.

I ordered a truss dock made up of four 4x8 foot sections. I had to change the layout because the shoreline curved more than I thought it did. I needed some more parts and I got them 2 days later! Service couldn't be better than that.

I wanted a truss dock so I could put deck chairs on it and several people. I wanted it to be stable and not bouncy. Let me tell you, this dock is so stable you could play basketball on it. it doesn't budge, it doesn't sway, and it's not bouncy. It's perfect!

Great product, Bestmade.

Let me congratulate you on a great product.The process was smooth from beginning to end. You answered all my questions and put extra effort into making sure I ended up with a dock that was right for my needs. Delivery was timely and all parts were included and well packaged. Assembly instructions were complete and easy to follow.

The dock went together beautifully. Installation was done easily by a seventy-five year old guy working alone. Great dock!

From the beginning when we first started considering ordering our dock the communication was excellent from the owner Joe. He made the process easy and his estimate for completion of our dock was right on. The delivery was seamless and the driver was the most polite young man who stacked the dock neatly in our driveway. We were able to install the dock in a few hours and it will be quicker next year now that we know the leg heights. The dock is very well built out of quality materials and it is very solid and sturdy. I would highly recommend Bestmade Docks if you are considering a new dock!!