Avis Car Rental

Great customer experience. Branch manager was very polite, helpful and flexible. The only recommendation I have, is to improve a bit car cleaning practices, especially vacuuming. My car was not to die for, but found remains of potato chips under the seats that any vacuuming would have removed.

For the most part the employees were really nice. We made a reservation a week in advance, so the car was ready when we arrived. Our reservation was prepaid and there were no hidden fees for us to pay upon arrival.

The man who welcomed us inside and did the paper work was friendly, but the guy outside who showed us the car didn't say much. We would have appreciated getting some basic information about the car (ex. Fuel type) before leaving, but he basically just gave us the key and sent us off.

We handed the car in at MIA due to their 24/7 opening hours. This was easy and convenient, plus we were met by a VERY friendly guy who even recommended us places to visit for our remaining time in Miami. Finally we met a woman from Avis inside who was also super friendly. We left with a great impression of Avis at MIA.