Cotton Patch Cafe

We had dinner here tonight at the McKinney location and my friend and I were so impressed with our waiter Zach! I had to call the restaurant when we left to let his manager know. In this post Covid world we live in, customer service has unfortunately become a thing of the past and most waiters don’t seem to care. This young man was so attentive, personable and just made us feel so well taken care of! The food was great as well. Ask for Zach when you dine here!!! He is amazing!!

Was greeted immediately.
Our drink order was taken quickly.
Took awhile for for our food to be served. My chicken was served cold because it was sitting on counter too long. I asked for gravy twice took an additional 15 minutes. At this time I asked to speak to the manager....I'm not a complainer but felt she should be aware.
Maryann was the manager on duty and she was very helpful. Extremely professional.
Found out our waitress had never been trained to wait tables....but the waitress was very kind.
Maryann was able to keep us as regular customers. Her kindness and understanding was awesome.
Keep this manager and giver her a raise!
It's hard to find good customer service these days....she delivered!

Thank you

Please don't mind my redundant pictures of Chicken Fried Steak and Pork Chops in this review. Just wanted to show how much we liked these two dishes and the frequency we ordered them.

Loved how pork chops were brined, so juicy and tender. Chicken fried steak had two sizes, dinner portion were huge!

Unfortunately our favorite Allen location was permanently closed. We tried McKinney location once and it was disappointing. Food was of similar standard but service horrible. They're obviously shorthanded, most unoccupied table left uncleaned when we were seated. Worst yet the floor appeared to be dirty and sticky to walk on. One star deducted.

We'll wait to try this location one more time before not returning. Keep our fingers crossed.